The informal group's communication system is called

1. Group Dynamics

2. Grapevine

3. Exchange

4. Interaction

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UGC Paper 2: Commerce 6th Dec 2019 Shift 2
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Option 2 : 2
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UGC NET Paper 1: Held on 21st August 2024 Shift 1
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The informal communications are based on personal or informal relations such as friends, peers, family, club members, etc. and thus is free from the organizational conventional rules and other formalities.

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In the business context, informal communication is called a “grapevine” as it is difficult to define the beginning and end of the communication.

There are four types of Informal Communication (Grapevine) networks that show how communication is facilitated. These are:

  1. Single Strand Chain
  2. Gossip Chain
  3. Probability Chain
  4. Cluster Chain

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1. Group Dynamics: Group dynamics is a set of behavioral and psychological processes that occur within a social group or between groups. It refers to the "nature of groups, the laws of their development, and their interrelations with individuals, other groups, and larger institutions.

2. Exchange: Communication is conveying messages by exchanging thoughts or information via speech, visuals, signals, writing, or behavior. Business communication is the transmission and exchange of information between people in an organization to facilitate business activities.

3. Interaction: Interaction can be defined as, 'communication or direct involvement with someone or something.'

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