LibQUAL+ is a web‐based survey offered by:

The correct answer is the Association of Research Libraries.

Key Points

• LibQUAL+:
  • LibQUAL+ is a tool that libraries use to solicit, track, understand, and act upon users’ opinions of service quality offered by the Association of Research Libraries (ARL).
  • LibQUAL+ was launched in 2000.
  • The LibQUAL+ survey evolved from a conceptual model based on the SERVQUAL instrument,
  • ARL, representing the largest research libraries in North America, partnered with Texas A&M University Libraries to develop, test, and refine LibQUAL+.

Additional Information

• LibValue:
  • Values, Outcomes, and Return on Investment of Academic Libraries (Lib-Value) is a three-year (2009-2012) study funded by the Institute of Museum and Library Services (IMLS).
  • LibValue is developing a set of tested methodologies and tools to help academic librarians measure which products and services provide the most value to their institutions.
  • LibValue is one of the library assessment tools of StatsQUAL.
  • The study was completed between December 1, 2009, and November 30, 2012.
• StatsQUAL:
  • It is the suite of library assessment tools that operates under the leadership of the Association of Research Libraries (ARL).
  • Through StatsQUAL, libraries gain access to a number of tools that are used to assess the library’s effectiveness and contribution to teaching, learning, and research.
  • StatsQual includes LibQual+, DigiQUAL, MINES for Libraries, and ClimateQUAL.