Reference Service MCQ Quiz in தமிழ் - Objective Question with Answer for Reference Service - இலவச PDF ஐப் பதிவிறக்கவும்

The Correct answer is C, A, E, B, D.

Key Points

• DENDRAL:
  • ​DENDRAL, an early expert system, was developed starting in 1965 by artificial intelligence (AI) researcher Edward Feigenbaum and geneticist Joshua Lederberg, both affiliated with Stanford University in California.
  • Initially named Heuristic DENDRAL(later shortened to DENDRAL), it served as a chemical-analysis expert system. 
• Mycin:
  • ​Developed in 1972 at Stanford University in California, MYCIN was an early expert system and artificial intelligence (AI) program designed for the treatment of blood infections.
  • The system aimed to diagnose patients by analyzing reported symptoms and medical test results.
  • MYCIN could request additional information about the patient and suggest further laboratory tests to reach a probable diagnosis. 
• Prospector:
  • ​PROSPECTOR, an expert system developed between 1976 and 1981, serves as a valuable tool for decision-making in mineral exploration.
  • Specifically designed to assist geologists, the system evaluates the favorability of exploration sites or regions for the presence of ore deposits of specific types.
  • Beyond this, PROSPECTOR can aid in the selection of drilling sites once a favorable location has been identified.
• ANSWER MAN:
  • ​In 1986, the National Agricultural Library within the United States Department of Agriculture (USDA) created ANSWERMAN, a system designed to assist in responding to inquiries spanning a wide range of reference books and materials in the field of agriculture. 
  •  Addressing the limitations of ANSWERMAN, a modified version named AQUAREF was subsequently developed.
• Journal Expert Selector:
  • ​This tool enables users to explore a database of over 28,000 journals and 12 million abstracts, assisting in the identification of the most suitable journal for a manuscript.
  • It was started in 1990.
  • Users can conduct searches based on keywords, research fields, journal names, and other criteria.
  • Additionally, the tool offers various resources to support users in making well-informed decisions, including a blog, an eBook, and an infographic.

The correct answer is ​A, B, and C only.

Key Points

• DDS is short for Document Delivery Service.
• Document Delivery Service (DDS) is actually concerned with the supply of
  documents to the users on demand, either in original or its copy in print or non-print form, irrespective of the location and form of the original.
• The efficiency of DDS is determined by three factors, namely, speed, cost, and satisfaction level. 
  • ​Speed: The speed at which documents are provided relies on several factors:
    • Methods of receiving requests for a document: The efficiency of the process used to receive requests for documents plays a crucial role in the speed of DDS.
    • Methods of processing the request by the DDS provider: Once a document request is received, how efficiently the DDS provider processes and fulfills the request significantly impacts speed. 
    • Mode of delivery of documents: The mode of document delivery chosen by the DDS provider can affect speed. For example, electronic document delivery (e.g., sending PDFs via email) is generally faster than physical delivery (e.g., mailing a printed copy).
  • Cost: DDS should be cost-effective. In devising a cost-effective service, all types of costs, viz, direct as well as indirect costs should be taken into consideration.
  • Satisfaction Level: Ideally, DDS should target at satisfying all the requests it receives for the supply of the documents.

The Correct answer is James I Wyer.

Key Points

• James Wyer has described three different philosophies of Reference Service which are labeled as "Conservative", "Moderate" and "Liberal".
• These only are known as c Middling, and Maximum by Samuel Rothstein.
• Conservative or Minimum:​ Conservative Reference Services approach provides occasional personal assistance to the inexperienced and dazed reader.
• Moderate or Middling: The moderate reference service goes beyond providing mere instruction to actually helping the reader in using the book or finding the document and facts, etc. 
• Liberal or Maximum: It includes the provision of providing complete and reliable information to the readers. 

Confusion Points

• Ranganathan defines Reference Service as the 'Personalized assistance provided to individual readers in promptly and comprehensively locating documents that precisely match their current interests.'
• Reference Service establishes the contact between the reader and the book by personal service (Ranganathan, 1961).
• A. G. Rugh defined the Reference Service as direct aid to library users who need a particular book or books, or who need some information embodied in any books.
• James, I Wyer gave Conservative", "Moderate" and "Liberal" theory.
• Samuel Rothstein gave minimum, Middling, and Maximum theory.

The correct answer is "I-B, II-C, III-D, IV-A".

Key Points

• Reference Service-
  • Reference service is the process of helping readers to identify sources of information in response to a particular query.
  • Reference Service is the personal service that is provided to the users on request.
  • It advocates the maintenance of a well-designed library catalog with effective cross-reference service.
  • User orientation which is done to help and serve the users who visit the library is a kind of Reference Service.
• Bibliographic service-
  • ​The Bibliographic Services include indexing services, abstracting services, documentation lists, and literature.
  • Search in bibliographic databases can be made both in offline and online modes.
  • Indexing is predominantly a systematic subject listing according to a scheme of subject headings.
• Digest-
  • It is a condensed form of previously published material such as an article, a book, and the like.
  • In the Digest, Service matter is gathered from a source or sources and then consolidated into a single article, book, etc
  • The rationale behind the term repackaging of Information is making information available to every group for whom the usual formats used for conveying the information would pose a barrier to access.
• Support service-​
  • The translation is a kind of support service in which libraries translate the content on request in the language patron can understand.
  • In India, NISCAIR (formerly INSDOC) provides Translation Services to the Scientific community since its inception in 1952.

The correct answer is "Boston Public Library".

Key Points

• Reference Position-
  • The professional appointed for the post of  "Reference Position" is called "Reference Librarian".
  • Reference librarians provide "Reference Desk Services" such as recommending, interpreting, evaluating, and/or using information resources to help patrons with specific information needs at the reference desk.
  • Reference Desk Service is provided when a user asks a question about the use of some part of the library and seeks personalized reference service.

• Boston Public Library-
  • The Boston Public Library is a municipal public library system in Boston, Massachusetts, United States, founded in 1848.
  • It was the first large free municipal library in the United States, the first public library to lend books, the first to have a branch library, and the first to have a children’s room.
  • The first full-time reference position was established at Boston Public Library in 1883.

Additional Information

• Madras University Library-
  • The Madras University Library was founded in the year 1907 in the senate house of the university.
  • It is called as mother library of all the academic libraries of south India.
  • In India, S.R. Ranganathan set up a full-fledged reference service in Madras University Library in 1930.
• Imperial Library-
  • The Imperial Library was established in 1891.
  • The Imperial Library was established by combining a number of secretariat libraries in Calcutta.
  • The Government of India changed the name of the Imperial Library to the National Library by the Imperial Library (change of name) Act, 1948.
  • It was renamed The National Library of India by the National Library of India Act, 1976.
• ​Library of Congress-
  • It was established on April 24, 1800.
  • It is the national library of the United States.
  • The Library of Congress in the USA is one of the largest R & D libraries in the world.

The correct answer is Question Point.

Key Points

Question Point:

• OCLC used to operate QuestionPoint.
• It is an around-the-clock reference service that let students and others doing research directly query library professionals in a cooperative of participating global libraries.
• Question Point was acquired by Springshare from OCLC in 2019.
• It is now migrated to Springshare's LibAnswers platform.
• QuestionPoint provides professional reference service to users anytime, anywhere, through a collaborative, Web-based network of libraries.
• QuestionPoint could not have been developed without the support and expertise of participant libraries who piloted the Collaborative Digital Reference Service.

The correct answer is Scholarly database.

Key Points

Google Scholar:

• It is a freely accessible web search engine 
• It is a scholarly database that includes
  • peer-reviewed online academic journals
  • books, conference papers, theses, dissertations
  • preprints, abstracts, technical reports, and other scholarly literature like court opinions and patents.
• Launched in November 2004.

Additional InformationTQM Tool:

• Total Quality Management (TQM) is a method in which management and employees are involved in the continuous improvement of the production of goods and services.
• TQM tools help organizations to identify, analyze and assess qualitative and quantitative data that is relevant to their business.
• TQM Tools are:
  • Pie Charts and Bar Graphs- Used to identify and compare data units.
  • Histograms- To illustrate and examine various data elements.
  • Pareto Charts - Rates issues according to their importance and helps to identify the most effective action for solving a problem.
  • Brainstorming - Teams use creative thinking to identify various aspects surrounding an issue. 
  • Tree Diagram- To identify the various tasks involved in, and represent the full scope of a project. 

Library Management Software:

• Libraries use Library Management Software (LMS) for
  performing various activities at the libraries.
• House Keeping operations like acquisition cataloging, circulation, recording details of journal subscriptions, etc are managed by LMS.
• Example:
  • SOUL
  • KOHA
  • Evergreen

Instant Messaging Service:

• Instant messaging allows online communication between two or more people using text-based short messages via the web in real time. 

The correct answer is "1891".

Additional Information

• Reference work-
  • “Reference work includes activities that involve the creation, management, and assessment of reference resources, tools, and services.
  • The idea of a modern "library reference service" was introduced by Samuel Swett Green in 1876.
  • He emphasized the importance of actively assisting users to find their desired information in his article titled "Personal relations between librarians and readers" which appeared in the "Library Journal" in 1876.
  • In 1891 the term 'reference work' appeared for the first time in the index to the "Library Journal".
  • first, a full-time reference position was established at Boston Public Library
  • In India, the credit for setting up a full-fledged reference service goes to S.R. Ranganathan in Madras University Library in 1930.

Important Points 

• Samuel S Green-
  • ​He was a founding figure in America’s public library movement.
  • He is considered the "father of reference work"
  • Green in his seminal article introduced four (04) prime functions of the Reference Librarian. 
    • Instructing patrons how to use the library
    • Answering patrons queries
    • Aiding the patron in selecting resources, and
    • Promoting the library within the community (Green, 1876).

The correct answer is William Katz.

Key Points

• Reference interview:
  • Online Dictionary of Library and Information Science defines a reference interview as “The interpersonal communication that occurs between a reference librarian and a library user to determine the person’s specific information need(s), which may turn out to be different than the reference question initially posed. A reference interview may occur in person, by telephone, or electronically (usually via e-mail) at the request of the user.”
  • The term Reference interview was coined by Margareth Hutchins
  • William Katz described the 3-fold purpose for reference interviews which means being three times great as many.

 Additional Information

•  Robert S Taylor:
  • Robert Saxton Taylor (June 15, 1918 – January 1, 2009) was an influential library scholar and information scientist who served as Dean of the Syracuse University School of Information Studies.
  • In 1963, Taylor argued behavioral sciences provide a fundamental approach to information science, as well as logic and mathematics, linguistics, and systems analysis.
  • Taylor received the ASIS award for the Best Information Science Book, and in 1992 received the organization's Award of Merit.
  • Value-Added Processes in the Information Life Cycle model were suggested by him.
  • He also categorized information-seeking behavior as visceral, conscious, formalized, and compromised.
• William Katz:
  • William Loren Katz (June 2, 1927 – October 25, 2019)[1] was an American teacher, historian, and author of 40 books on African-American history, including a number of titles for young adult readers.
  • He rightly said 'if the users can't come to the library let the library go to the users'
  • He opines that reference service is behind the scene activities of the reference library in the selection, acquisition, and maintenance of the library stock and it's careful administration.

The correct answer is "Alerting service".

Key Points

• Referral Service-​
  • Reference service is the process of helping readers to identify sources of information in response to a particular query.
  • Reference Service is the personal service that is provided to the users on request.
  • It advocates the maintenance of a well-designed library catalog with effective cross-reference service.
• Alerting service-
  • ​ library and information science professionals have designed various kinds of services known as alerting services.
  • Alerting service help researchers and other information seekers by updating them with the latest arrival of sought documents.
  • Some of the important alerting services are - Current Awareness Services, Selective Dissemination of Information Services, etc.
• Document delivery service-​
  • It is abbreviated as DDS.
  • It is concerned with the supply of documents to the user in demand either in print or non-print format.

Additional Information

•  Shodh Gangotri: a repository of Indian research in progress-
  • ​Shodhgangotri is an initiative of the UGC, Ministry of Human Resource Development, Government of India, and INFILBNET Centre.
  • It is a type of alerting service.
  • Under this initiative, universities are requested to deposit an electronic version of the approved synopsis submitted by research scholars to the universities.