A Turkish user has reported that Samsung’s Galaxy Buds FE exploded while being used by his girlfriend, leading to permanent hearing loss. The incident, initially shared on Samsung’s Turkey forum, has raised serious concerns about the safety of the company’s new earbuds and has drawn parallels to Samsung’s previous Galaxy Note 7 battery crisis.
Details of the Incident
The user claimed that the earbuds exploded unexpectedly while in use, causing immediate and irreversible damage to his girlfriend’s hearing. Following the incident, the damaged earbuds were taken to Samsung’s technical service for an explanation. However, Samsung’s response was limited to offering a replacement pair of earbuds, which the user deemed inadequate considering the extent of the harm caused.
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Lack of Clear Explanation from Samsung
Samsung’s investigation into the device failed to reveal a definitive cause for the explosion, leaving other users potentially at risk. The company has yet to release an official statement addressing the broader safety implications or outlining steps to prevent similar incidents in the future.
Criticism of Samsung’s Response
The user expressed disappointment in Samsung’s lack of responsibility and vowed to take further action. Critics argue that Samsung should focus on customer safety by implementing more thorough quality control checks on its products. This incident has revived concerns about Samsung’s safety standards, reminding many of the infamous Galaxy Note 7 battery explosions that led to a global recall.
Importance of Safety in Wearable Technology
As wearable technology becomes more prevalent, this incident underscores the need for stringent safety measures, particularly for devices that are in close contact with users’ bodies.
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