Apple recently announced an international repair scheme for some Mac mini models with the M2 chip. The move comes after complaints that some units were not turning on at all. The company has clarified that the problem is limited to only a few select devices and other variants of the Mac mini are not affected.
According to Apple, these affected Mac mini devices were manufactured between June 16 and November 23, 2024. Although the company did not give full details of the cause of the defect, it has admitted that the device is not able to turn on at all due to this technical glitch.
Mac mini users can check if their device falls under this repair scheme by entering the serial number of their device on Apple’s official support website. If found eligible, the repair will be done free of cost by Apple or its authorized service provider.
Apple has also stated that the initiative is being run on a global scale, so it does not matter where the device is purchased from—it will be able to get repair service. The service will be valid for three years from the date of purchase of the device, so that users can get timely assistance whenever needed.
While the exact cause of the technical glitch has not been made public yet, Apple says that the problem has been observed in only a “very small percentage” of devices.
The company has advised consumers to back up their data before going for repairs and check eligibility online before visiting the service center. Eligible devices will be repaired as per Apple’s standards.
This initiative is part of Apple’s recent quality improvement efforts to improve the reliability and customer service of Mac computers with its own chipsets.
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